2020-03-20

Measures to prevent the spread of coronavirus (COVID-19)

In the work we do here at Hultsfreds Bostäder, we come into contact with many people each and every day. However, due to the coronavirus (COVID-19) and resulting coronavirus disease, we need to change the way we conduct our daily work to limit the spread of infection - for everyone’s sake. We all need to do our part: employees, tenants and customers.

Hultsfreds Bostäder is urging all of our employees to stay home at the first sign of illness and to only return to work after being symptom free for three days. This will mean that there will be days when we have reduced staffing and service. We ask for your understanding in this matter as we work to do our part to reduce the spread of infection. 
 
Fault reporting As of today, fault reporting will only be done via telephone, e-mail or on the website. Phone hours are unchanged and are from 08:00-09:30, Monday to Friday at 0495-24 00 54. At other times, please leave a voicemail message. The fault reports we receive are then assigned a priority level based on their urgency. 
 
When you submit a fault report, we will ask if you or someone in the household has recently been ill or abroad, and based on this information, make an assessment about how and when the work can be performed. When we perform necessary work in the residence, we take precautions with hand hygiene, we do not shake hands when we greet our residents and we keep a safe distance. 
 
Work in elderly and group housing We are especially careful to avoid unnecessary visits to these locations. This policy is to avoid infecting those who are especially vulnerable. We always check with management before we enter these locations. This applies to our own staff and agency workers. 
 
Service As of 18/03/2020, our office on Norra Oskarsgatan is closed to visitors. You may, of course, call us as usual from Monday to Friday between 08:00 and 16:00. Please refer to our website, www.hultsfredsbostader.se where will continue to post the most up-to-date information. 
 
Cleaning We will be taking extra care to clean surfaces in common areas, such as door handles, switches, handrails and lift buttons. 
 
Questions Please don’t hesitate to contact us at info@hultsfredsbostader.se or by phone at 049524 00 00 if you have any questions. 
 
Hultsfreds Bostäder 
 
Helena Grybäck Svensson - Managing Director 

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